The Union of Ontario Indians is displeased with Bell Canada's service. Spokesperson Maurice Switzer says it's been a year since the HST came into effect and still some of their members are not being reimbursed for the PST portion on their bills. Switzer says their members are getting frustrated with Bell Canada's customer service. Meantime, Bell says it has a specific process in place to address the tax exempt status of First Nations, and are looking into this particular case. They will remind staff of company procedures for addressing questions from First Nations customers.