Paramedics in Thunder Bay say they're handling too many non emergency cases. Their boss, EMS chief Norm Gale, will be before city councillors Monday night with an operational update. Gale says something has to be done to deal with the issue of patient transfers possibly handing it to a private company. Gale says in Thunder Bay non emergency transfers make up 20 per cent of paramedic calls. That number jumps to 35 per cent in the region.